Feedback
L
Linda Hammerich
• If you enter over 300 creditor invoices it is a lot of scrolling up and down to check or reconcile or confirm new invoices. Could you collapse each creditor so only the name is seen, not each individual invoice. Or add a search ability so only one creditor is seen.
• A lot of effort is put into entering each individual creditor invoice but there is not a report that shows what money is owed from all the invoices entered.
• I have farmers who run more than one farm eg two dairy farms and a grazing block. Each of these farms has their own creditor accounts, so pay Bob Brown with two different account codes. How does Farm Focus handle this?
• Some months the invoice scanner is a nightmare to use. For months it will scan the invoice correctly and then it will have a fit and need to be retaught how to handle the invoice.
Other issues
• creating a debtors invoice the customer has ! saying there is an incomplete address. I check and the address is fine. Just can't get rid of the !
• can a customers email address be included in the address part of the invoice
• 250 extra lines in the note part of debtors invoice is not enough sometimes
And my last issue is something I don't think you can help me with. Farmers have very slow internet connections. Farm Focus itself is becoming easier and faster, but a slow internet connection eats away at any gains achieved in time.
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Farm focus
Hi Linda, thanks for your feedback. In response to your queries:
- Collapse creditor invoices: This is not currently on our roadmap but will now be logged with the development team for consideration.
- Creditor invoice list: You can filter your Invoices in your Needs Action by Other Party to view the total amount owing to each other party. At this stage we don't have a printable list of this but it is being worked on.
- Different creditor accounts: If you are paying the same other party but have different creditor accounts or references for these we suggest creating two Contacts for the Other Party and ensuring that the Name has the account name added i.e. Bob Brown (beef block), Bob Brown (dairy).
- Invoice scanner: invoice scanner is run through a software called Xtracta and we work closley with Xtracta to resolve any issues. They have a service level agreement they have to adhere to.
- The debtors invoice issue with the !: Have a chat to one of our team who will call you shortly. As we have mentioned we will have a dedicated support person to respond to your queries.
- Email addresses included in invoice: This is being worked on and we will notify by email communications with our product updates once this is released. Please keep an eye on our Product Updates page for any future releases: https://www.farmfocus.co.nz/news/product-updates/
We understand that some customers have slow internet. We suggest customers clear their cache on their local computer to free up space, or look into an improved computer that has greater capabilities. Internet coverage around the regions is gradually being improved, hopefully this will help further for these customers.